Catalog and Databases Technical Help
This page will help when you are
having trouble logging in to our Article & Information Databases
The City of Mesa Library purchases subscriptions
to a wide variety of online databases for your use as a cardholder. All of these databases can be used from
any Internet workstation inside the Library.
Some of these databases are available to our users over the Internet. To
use these databases from outside the Library--using a computer at your
home, work, school, or elsewhere--you will need a City of Mesa Library
card and PIN. If you do not have a PIN, please
click
here for information on getting a PIN.
Trouble opening a database or logging
in?
Sometimes our users can get into one
database, but not another.
When your log in is successful, you will not need to log in a second time after you
select a database.
If you are having trouble logging in
or you get a second log in screen after you click on a database link
to open it, there
is most likely a quick fix. Try this first:
Do you have Norton Internet
Security, Norton Personal Firewall or Norton Antivirus?
If you do not
have Norton, please click here and select the browser you are using for
more information. If you have Norton, please read this information:
Norton Internet Security may impede
access to our online catalog and Articles & Information databases.
Unfortunately, many computer applications that have
compatibility issues with each other.
The setting that we have found that
blocks access to our databases is called Browser Privacy. Browser
Privacy prevents Web sites from finding out which Web site you last
visited. For our log in system to work, the browser must be able to tell
the log in system which Web site you last visited. When Browser Privacy
is enabled, this is impossible. If
you disable this feature while you use our databases, you should not
have any access problems. Here is
how to disable and enable Browser Privacy.
Disabling Browser Privacy
1. On the left side of the Norton Internet Security window, click
Privacy
Control.
2. Click the Settings For arrow and select the account that you want
to
change.
3. Click Custom Level.
4. In the Customize Privacy Settings dialog box, un-check the box
that says Enable Browser
Privacy.Enabling Browser Privacy
1. On the left side of the Norton Internet Security window, click
Privacy
Control.
2. Click the Settings For arrow and select the account that you want
to
change.
3. Click Custom Level.
4. In the Customize Privacy Settings dialog box, check Enable Browser
Privacy. Rest assured that our
databases do not put any harmful cookies or "spyware" on
your machine.
Norton has a separate Cookie Blocking control panel. If you
block the library's site even one time using your Norton software, you
may not be able to access our catalog or information databases.
First follow these instructions for how to change the Cookie Blocking
setting in Norton. Then click on the browser
you are using, and follow the instructions to clear cookies and
history before you try logging in again.
To change the Cookie Blocking setting
1. On the left side of the Norton Internet Security window,
click Privacy Control.
2. Click the Settings For arrow and select the account that you want
to change.
3. Click Custom Level.
4. Select None to enable all cookies. You can change the
Cookie Blocking setting to High or Medium after you are finished
using the Library's databases.
Cookie Blocking has three settings:
■ High: Blocks all cookies.
■ Medium: Alerts you each time a cookie is encountered.
■ None: Allows cookies.
Do you have a personal or corporate
firewall?
Firewalls may impede access to our
online catalog and Articles & Information databases. You may need
to disable your firewall to successfully log in.
Do you have a pop-up blocker?
(Note that proprietary pop-up blockers in
Google, Yahoo, and other downloadable toolbars
may also interfere with your connection to the
databases. In that case, go to View -- Toolbars
(IE & Firefox) or Show/Hide (Netscape) --
uncheck the toolbars.)
Our databases accessed from home will open is
a separate window. Please turn off your pop-up
blocker to allow these additional windows to
open.
What a successful log in will look
like:
The login screen to reach our Articles & Information
Databases looks like this:
When you have successfully logged in, you will see this
screen:
Once you have successfully logged in, you may select a
database from the left-hand side of the screen. The database will open
in a new window.
You will not need to log in a second time after you
select a database. If you are directed to a login screen for the
database you select, the instructions below will help.
If you see the following error messages
when you log-in to our Articles & Information Databases, click on
the link below for the browser you are using and follow the
instructions below to change the settings on your browser.
-
"Welcome Null"
-
"Invalid Authorization"
Select the browser
are you using for instructions on how to change your settings:
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