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Catalog and Databases Technical Help: Internet Explorer users

(Our catalog and databases have not yet been tested with Internet Explorer 7)

Internet Explorer 6

We have had a number of complaints that Internet Explorer 6 does not work with our Articles & Information Databases login system.

If you are trying to use our Articles & Information databases, and you have disabled Norton and/or your personal firewall, please try the steps below. If making these changes does not help, please call us at 480-644-2709 or email mesalib.info@cityofmesa.org, or you may try Netscape (download Netscape). Netscape users are not having the same difficulties.

Change your security and cookies settings:

  1. In Internet Explorer, click Internet Options on the Tools menu.
  2. On the Security tab, click on "Custom Level..."
  3. Under "Reset Custom Settings" at bottom of box, use the drop down menu to select "Low."
  4. Click on "Reset"
  5. Click on "Yes" in the Warning box.
  6. Click on OK.
  7. On the Privacy tab, move the settings slider to Low or Accept All Cookies.
  8. Click OK.

You will need to also delete your cookies and temporary files and clear your history before trying to log in.

  1. In Internet Explorer, click Internet Options on the Tools menu.
  2. On the General tab, click on "Delete Cookies." This will delete your cookies.
  3. On the General tab, click on "Delete Files."
  4. Click in the check box to "Delete all offline content." 
  5. Click on OK. This will delete your temporary files.
  6. On the General tab, click on "Clear History." 
  7. This will clear the history of web pages you have visited recently.
  8. Restart your computer.
  9. Return to http://www.mesalibrary.org  
  10. Try logging in to our Articles & Information databases again.

As a last resort, you may need to download the latest version of Java Virtual Machine. This will update your browser.

  1. To download Java Virtual Machine:
  2. Go to http://java.sun.com/getjava/download.html
  3. Click on the "Download" button.
  4. Java Virtual Machine will be automatically downloaded and installed on your system. This may take a few moments.
  5. Restart your computer.
  6. Return to http://www.mesalibrary.org to search our catalog or our Articles & Information databases.http://www.mesalibrary.org

Internet Explorer 5.x

  1. How to change your JavaScript and cookies settings:
  2. From "Tools" in browser menu, select "Internet Options"
  3. Click "Security" tab
  4. Click "Internet" icon
  5. Click "Custom Level" button
  6. Scroll to "Cookies"
  7. Select "Enable" for "Allow cookies that are stored on your computer"
  8. Select "Enable" for "Allow per-session cookies (not stored)"
  9. Scroll to "Java"
  10. Select "Enable" Java permissions at low, medium, or high safety
  11. Click "OK"
  12. Restart your computer
  13. Return to http://www.mesalibrary.org to search our catalog or our Articles & Information databases

You may need to download the latest version of Java Virtual Machine. This will update your browser.

To download Java Virtual Machine:

  1. Go to http://java.sun.com/getjava/download.html
  2. Click on the "Download" button.
  3. Java Virtual Machine will be automatically downloaded and installed on your system. This may take a few moments.
  4. Restart your computer.
  5. Return to http://www.mesalibrary.org to search our catalog or our Articles & Information databases.

You will need to also delete your cookies and temporary files and clear your history before trying to log in.

  1. In Internet Explorer, click Internet Options on the Tools menu.
  2. On the General tab, click on "Delete Cookies." This will delete your cookies.
  3. On the General tab, click on "Delete Files."
  4. Click in the check box to "Delete all offline content."
  5. Click on OK. This will delete your temporary files.
  6. On the General tab, click on "Clear History." 
    This will clear the history of web pages you have visited recently.
  7. Restart your computer.
  8. Return to http://www.mesalibrary.org
  9. Try logging in to our Articles & Information databases again.

Internet Explorer 4.x

  1. How to change your JavaScript settings:
  2. From "View" in browser menu, select "Internet Options"
  3. Click on the "Security" tab
  4. Click on "Advanced"
  5. Check "Enable Java JIT compiler"
  6. Click "OK"
How to change your cookies settings:
  1. From "View" in browser menu, select "Options"
  2. Click the "Advanced" tab
  3. Scroll down to "cookies" (under "security")
  4. Check "Always accept cookies"
  5. Click "OK"

Internet Explorer 4.x for Macintosh

How to change your cookies settings:

  1. Choose "Preferences" from the Edit menu.
  2. Under the "Receiving Files" header on the left side, choose "Cookies."
  3. Next to "When receiving cookies," choose either "Never ask," "Ask for each site," or "Ask for each cookie" from the drop-down list.

Internet Explorer 3.x

How to change your JavaScript settings:

  1. From "View" in browser menu, select "Options"
  2. Click on the "Security" tab
  3. Under the "Active Content" section, check "Enable Java Programs"
  4. Click "OK"
Internet Explorer 3.x does not have an option to disable accepting cookies, but you can be warned before cookies are sent.
 
  1. From "View" in browser menu, select "Options"
  2. Click "Advanced"
  3. Check off "Warn before accepting cookies"
  4. Click "OK"
For All Browsers

Are you getting a download window when you try to enter our Articles & Information databases from home? 

When entering our Articles & Information databases, do you see a download pop-up window instead of a log in screen? If so, you may have a download accelerator loaded on your computer. Real Player sometimes installs a download accelerator automatically, or you may have downloaded a separate download accelerator.

To prevent the pop-up window from appearing on your screen, please disable your download accelerator. You will then be able to log-in from home to use our Articles & Information databases.

How do I uninstall RealDownload from my computer?

To uninstall RealDownload, click the Start menu, choose Programs, then Real, then RealDownload 4, then click on "Uninstall RealDownload". The change will take effect after you restart your computer.

What if I do not want RealDownload to handle a particular download?

If there's a download link that you don't want RealDownload to handle for you, just hold down the control ("Ctrl") key on your keyboard when you click the link. Your web browser will handle the download as if RealDownload wasn't even there.

 

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