Downloading Adobe Acrobat® Reader

To download Adobe Acrobat® Reader, please see the Adobe Systems, Inc., Web site.

About PDFs

Portable Document Format files (PDFs) are the preferred choice of most Web sites for quickly and efficiently delivering printed materials over the Internet. While City of Mesa strives to provide you with the best possible customer service by responding to your concerns and questions in a timely manner, limited resources prevent us from diagnosing problems experienced on individuals' computers while attempting to download PDFs and other files from our Web site.

Troubleshooting

Note: If you experience difficulties when downloading or printing a PDF or downloading Adobe Acrobat® Reader itself, a solution to the problem may be found in the Adobe Acrobat Reader Troubleshooting Guide on the Adobe Systems, Inc., Web site.

Before visiting the Adobe troubleshooting site, you may wish to consider a few of the most common problems experienced by users when downloading PDFs. These problems and their possible causes are listed below:

Note: These are only some of the factors that may present a problem when attempting to download or print PDFs. If you continue to have problems with Adobe Acrobat® Reader, fee-based telephone technical support is available from Adobe. Also, please feel free to request that City of Mesa mail you a copy of any publication that you cannot download due to technical problems.

Note: City of Mesa is not an owner or operator of Adobe Acrobat® Reader or its Web site and is not responsible for any aspect of its operation.

• Lengthy download time
  - Slow modem connection (a modem speed of 28.8 kps or higher is recommended). 
  - Too much Internet or Web site traffic.

• Unable to open a PDF
  - Your browser version (e.g., Netscape Communicator, Internet Explorer) may be outdated.
  - Version 4.0 or higher in either Communicator or Explorer is recommended.
  - Acrobat Reader may not be installed (or may be improperly installed) on your computer.
  - Too much traffic over the Internet or Web site. Try again later.
  - Host site may be temporarily out of service. Try again later.

• Unable to print a PDF
  Problems in printing PDFs may be caused by a variety of software and hardware factors. A more complete description of possible problems can be found in the Adobe Acrobat® Reader Troubleshooting Guide.

• Adobe Acrobat displays blank PDF pages in Netscape Communicator 4.5/4.6/4.7
  Netscape Navigator 4.5 or higher uses SSL (Secure Socket Layer) differently than earlier versions of Navigator, and Acrobat viewers don't always display PDF files correctly with this version.

What to do about it:

Solution 1

Download the PDF file to your hard drive and view it locally:

1. Right-click the link (Windows) or place the cursor over the link and hold down the mouse button (Mac OS), then choose Save Link As from the pop-up menu.  Note: In some versions of Netscape you must position your browser on the blank page and select FILE/SAVE AS from the browser menu bar.

2. In the Save As dialog box, you may simply note the file name and location provided for the PDF file, or specify a name and/or location of your choice.

3. Click Save.

4. View or print the PDF anytime by running the saved file (usually by double clicking the file).

Solution 2

Download another browser such as Microsoft Internet Explorer.