The City of Mesa is committed to maintaining your online
privacy and the confidentiality of personal information you may provide while
interacting with us online. This policy serves to describe the City of Mesa’s
privacy practices regarding the collection and use of information from visitors
to the City of Mesa’s official web sites:
This privacy policy only applies to these City web sites. When
you follow a link to another site, even the sites of other governments, this
policy will not apply. This privacy policy is subject to change at any time by
the City of Mesa.
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The City of Mesa collects two kinds of site visitor
information during browsing sessions:
Anonymous Information
This is information collected that does not identify specific
individuals by name, and is automatically transmitted by your browser when
visiting City web sites. Examples of the types of anonymous information we
collect includes: URL’s or addresses of the web pages you visit while at our
City web sites, the IP address assigned to your computer (or as generated by
your Internet service provider), information about the type of browser you are
using and its configuration, and other technical metrics related to your browser
connection to our City web sites. This type of information is used for
statistical purposes, to help us improve our web site content and navigation. It
is collected for ALL City web site visitors automatically.
Personally Identifiable Information
This is information that you choose to supply in order for us
to provide an online service, or in response to a survey or question. This may
include items such as: your name, home address, e-mail address, telephone number
or credit/debit card information. The City of Mesa attempts only to collect the
minimal amount of personal information needed in order to provide the service
being requested. These online requests for personal information are no different
than the types of questions that you would be asked if you were to visit a City
facility, or use the telephone, to obtain needed services or information from
the City. It is your option to supply us with this information, however in some
cases it is required in order to complete certain online service requests.
Alternative methods of obtaining services are offered, such as telephone and
walk-in services, and you may contact the appropriate department to receive
information on such alternatives.
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The City will make every reasonable effort to protect your
online privacy. The City only collects the information that is required to
respond to your request and restricts access to your personally identifiable
information to those employees or agents that will respond to your request. The
City does not intentionally disclose any personal information about our users to
any third parties except as required by law and to the extent required to
process your request for services or information.
Any personally identifiable information furnished by a visitor
to the City of Mesa web sites, for any reason, may be filed and maintained by
the City of Mesa for its own use in performing statistical analysis, or
responding appropriately to a request for service or information.
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We recognize the concerns City web sites visitors may have
about public records that include information about them, including your right
to correct inaccurate information. You may recommend changes to your personal
information you believe in error by submitting a written request that credibly
shows the error. If you believe that your personal information is being used for
a purpose other than those described in this policy, you may contact us. In all
cases, we will take reasonable steps to verify your identity before granting
access or making corrections. All questions regarding personal information
collected on the City web sites should be directed to the City of Mesa Marketing
and Communications Department or you may contact us by calling 480-644-5035.
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The City of Mesa does not sell, trade or rent City web sites
visitor information, including electronic mail addresses, to any outside company
or organization. The City will not disclose personally identifiable information
or credit/debit card information to third parties, except for the purposes of
completing your payment transaction through a secured financial network or to
collection agencies.
The City of Mesa may be required by law enforcement or
judicial authorities to provide personally identifiable information, or
credit/debit card data, to the appropriate governmental authorities as required
by law.
Please be aware that information you provide to any government
entity, including the City of Mesa, on a web site or otherwise may be subject to
disclosure upon a request under the Arizona Public Records Law, other state and
federal law or Supreme Court Rule.
Access to library information on the City of Mesa library web
site is controlled by Title 41 of the Arizona Revised Statutes.
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The City of Mesa offers many “subscription-based” e-mail
services, where visitors can elect to sign up to receive periodic e-mail
notifications regarding items such as City news events, requests for bids for
goods and services and job postings (to name a few). To offer this service we
must collect your e-mail address information and store it. This information is
only used for the purpose of distributing e-mail notices that you have
specifically subscribed to. By agreeing to use this service, you are granting
the City of Mesa permission to send you periodic e-mails about those topics for
which you have registered. The City will not add you to any e-mail lists that
you have not specifically signed up for through our registration process. The
City of Mesa does not buy, sell, trade or rent e-mailing lists with, for or to
third parties. Visitors are free to “un-subscribe” from any e-mail list they may
be registered to by following the instructions distributed with every e-mail
sent by this service, or by visiting the
e-mail subscription page on the site.
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The City of Mesa offers online assistance for Library patrons
via a service offered on the City of Mesa Library web site (www.mesalibrary.org).
This service is hosted by a third party vendor, and any interactive sessions
initiated through this service is subject to the privacy policies of LivePerson
incorporated, which can be found at
http://www.liveperson.com/help/privacy.asp
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Except for information provided on the City of Mesa Library
web site, no applications, services or surveys on the City of Mesa web sites
seek to determine or verify the age of site visitors. Consequently, visitors
should be aware that the collection of personal information requested from or
volunteered by minors on-line or by email will be treated in the same manner as
information given by an adult, and may be subject to public access as prescribed
by applicable laws. We advise children (minors) to get their parents’ permission
before providing any information online.
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The City of Mesa is committed to maintaining the security and
quality of data provided that is either available from or collected by our City
web sites and has taken reasonable precautions to protect such information from
loss, misuse or alteration.
The City of Mesa maintains security standards and procedures
regarding unauthorized access to electronic information to prevent unauthorized
removal or alteration of data. The City utilizes 128-bit encryption and SSL
services to secure all transactions that may involve payment of fees through the
City web sites. Those utilizing our online payment services are encouraged to
verify the validity of the site’s digital server certificate when processing
payment transactions, by clicking on the “lock” icon that appears at the bottom
of your browser screen when processing credit/debit card information. There is
also a “Verify Certificate” link provided on all pages where payment information
is requested. Checking certificate status ensures that you are utilizing the
City’s secured payment processing system.
This information should not be construed in any way as giving
business, legal, or other advice, or warranting as fail proof, the security of
any personal information collected through our web City web sites.
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To better serve our users we may use "cookies" in certain City
web sites areas to customize your browsing experience. Cookies are text files
stored on your computer by your web browser. They provide a method of
distinguishing among visitors to our City web sites, and assist in performing
certain online transactions. Cookies created by using the City web sites do not
contain personally identifying information and do not compromise your privacy or
security. We use the cookie feature only to store a randomly generated
identifying tag on your computer. Visitors may configure their browsers to not
accept cookies from sites, however this may impact our ability to provide
certain online services for you.
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The City of Mesa web sites contain links to other Non-City
(external) web sites. Links to other web sites do not constitute an endorsement
of the City of Mesa. Such external web sites contain information and services
that have been created independently of the City of Mesa web sites, and are only
provided as a convenience for our site visitors who may need additional
information that we do not control, or otherwise cannot provide. The City of
Mesa does not endorse, approve, certify or control these external web sites, nor
any of the information and data contained on those web sites. The City of Mesa
cannot guarantee the privacy of your personal information while accessing those
web sites. The City encourages visitors to check the privacy policies of all
external web sites visited, and to be cautious about providing personal
information while on these sites without first obtaining a clear understanding
of how such information will be used. Many non-City sites may or may not be
subject to the Public Records laws and other provisions of state or federal law.
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If permitted to do so, you may download material on a City of
Mesa web site for personal, non-commercial use. The City of Mesa will not be
held liable concerning any downloaded files and for any effect the downloaded
files has on your computer or software. The download, maintenance and use of any
files are the responsibility of the visitor. It is your responsibility to check
the information for accuracy and to check the web site regularly for deleted or
changed information.
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Some of the City of Mesa web sites may provide data,
information and images that are copyrighted. If a copyright is indicated on any
material, permission to copy these materials must be obtained from the original
source. Any trademarks and trademark logos may not be reproduced without the
written permission of the trademark owner.
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Neither the City of Mesa, nor any agency, officer, or employee
of the City of Mesa warrants the accuracy, reliability or timeliness of any
information published on the City web sites, nor does the City of Mesa endorse
any content, viewpoints, products, or services provided via external links to
Non-City web sites, and shall not be held liable for any losses caused by
reliance on the accuracy, reliability or timeliness of such information. Any
mention of vendors, products or services is for informational purposes only.
Portions of information on the City of Mesa web site may be incorrect or not
current. Any person or entity that relies on any information obtained from the
City web sites does so at his or her own risk.
The City of Mesa is neither responsible nor liable for any
viruses or other contamination of your system nor for any delays, inaccuracies,
errors or omissions arising out of your use of the City web sites or with
respect to the material contained on the City web sites, including without
limitation, any material posted on the City web sites. The City of Mesa shall
not be held liable for improper or incorrect use of the data or materials on the
City web sites. These City web sites and all materials contained on them,
including but not limited to software, materials and data, are distributed and
transmitted “as is” without warranties of title or any kind or implied
warranties of merchantability or fitness for a particular purpose.
The City of Mesa is not responsible for claims for breach of
warranty or contract and is not responsible for any damages, direct or indirect,
special, incidental, consequential including, but not limited to, business
interruption or loss of use, data or profits) or punitive damages that may arise
from the use of, or the inability to use, the sites and/or the materials
contained on the site whether the materials contained on the sites are provided
by the City of Mesa, or a third party. This disclaimer of liability applies to
any damages or injury, including but not limited to, those caused by any failure
of performance, error, omission, interruption, deletion, defect, delay, computer
virus, communication line failure, theft, or destruction of data, whether for
breach of contract, tortuous behavior, negligence, or under any other cause of
action.
Communications to the City of Mesa via these web sites shall
in no way be deemed to constitute legal or official notice to the City of Mesa,
its agencies, officers, employees, representatives or agents with respect to any
existing, pending or future claim or cause of action against the City of Mesa or
any of its agencies, officers, employees, representatives or agents or for any
other purpose.
DATE APPROVED. February 25, 2002
If you have any questions about this Privacy Policy, or the
content or practices of our website, you can contact City of Mesa directly at:
Marketing and Communications Department
City of Mesa
PO Box 1466
Mesa AZ 85211-1466
or call us at 480-644-5035
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At certain places on the City of Mesa web site, live "links"
to other Internet addresses can be accessed. Such external Internet addresses
contain information created, published, maintained, or otherwise posted by
institutions, organizations or businesses independent of the City of Mesa and
are only to provide convenient access to additional information for viewers of
the Web site who wish to obtain such information. The City of Mesa does not
endorse, approve, certify or control these external Internet addresses and does
not guarantee the accuracy, completeness, efficacy, timeliness or correct
sequencing of information located as such addresses. Use of any information
obtained from such addresses is voluntary, and reliance on it should only be
undertaken after an independent review of its accuracy, completeness, efficacy,
and timelines. Reference therein to any specific commercial product, process, or
service by trade name, trademark, service mark, manufacturer, or otherwise does
not constitute or imply endorsement, recommendation or favoring by the City of
Mesa.
Library Link Disclaimer
The City of Mesa Library’s Web site is an informational tool
for our citizens. The City of Mesa Library’s purpose is to offer a variety of
information sources on a great variety of topics via our print and electronic
collections, including external Web sites linked off the City of Mesa Library’s
Web site. As citizens come into libraries to research information on sensitive
and even controversial topics, they may also use library Web sites for the same
purpose. External Web sites linked on the City of Mesa Library’s Web site may
contain content that some citizens may consider inappropriate or controversial.
The City of Mesa Library does not advocate the opinions
expressed on these Web sites, nor is it responsible for the completeness and
timeliness of content nor the ability to access these sites. Web sites change
content, focus and URLs at the discretion of independent site owners, and it is
not the responsibility of the City of Mesa Library to monitor sites for these
changes. Use of any of the information in these Web sites is voluntary on the
part of the individual accessing them.
The City of Mesa Library links to sites at its discretion. No
entity is entitled to a link on the City of Mesa Library’s Web site. The City of
Mesa Library is not required to provide an explanation of inclusion or omission
of Web sites to any entity. External Web sites are reviewed by subject
specialists in their areas of expertise. The library includes external Web sites
that compliment the City of Mesa Library’s print and electronic collection as
set forth in its Material Selection Policy.
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